Pay and Collect
  1. General conditions for Pay and Collect
  2. How Pay and Collect works
  3. Return and complaints for Pay and Collect

Return and complaints for Pay and Collect

Cancel a purchase

If you want to cancel a purchase that you made online via Pay & Collect, you must notify us and clearly state which purchase it concerns.

You can visit your nearest Biltema store, and we will help you with the return on site. Bring the item and the purchase receipt or other proof of purchase.

If you do not visit a store, you can contact us by email, letter or phone. You can find our contact details here. You can also use the Swedish Consumer Agency’s withdrawal form or our digital withdrawal form for this purpose.

The complete terms and conditions for the right of withdrawal, open purchase and complaints regarding
“Pay & Collect” can be found here under section 7.

Make a complaint about an item

If you believe that an item is faulty, you must notify us of the fault.

You can visit your nearest Biltema store to get help with the complaint. Bring the item and the purchase receipt, or other proof of purchase.

Contact us before visiting a store if the visit would involve extra inconvenience or costs for you. We will then help you assess how the complaint should be handled. You can reach us on 077-520 00 00, by email or letter. You can find the contact details for each store here.

The complete terms and conditions for complaints related to Pay & Collect are available in our terms of purchase, under section 7.

Rejection of complaint application

If you have had your complaint application rejected but claim that the decision is incorrect, we refer you to file a case with the General Reclamation Board (www.arn.se) Box 174, 10123 Stockholm. The General Complaints Board or ARN makes independent decisions in, among other things, complaint cases. Biltema always participates in any disputes with ARN.

We reserve the right for possible errors in texts, images and for price changes. This applies to our website, catalog and in our advertising mailings and marketing materials. We have the right to correct such errors, change or update the information on the website and to continuously make product changes and improvements.