Frequently asked questions about our gift cards

<p>No, as for now you can not pay with the gift card when you shop through Pay &amp; Collect.</p>

<p>Returns of goods purchased with a gift card are handled in the same way as for a return of a regular purchase. Visit your nearest department store and show the cash receipt in the customer service department.</p> <p>The goods are exchanged or repurchased if the following conditions are met:</p> <ul> <li>The product is unused i.e. not destroyed or damaged.</li> <li>The original packaging is undamaged and the seal is not broken. Oils, chemicals and other products that do not have a seal can not be returned.</li> <li>The cash receipt is presented.</li> <li>The exchange or repurchase takes place within 30 days from the date of purchase.</li> <li>Goods that were bought on sale are not repurchased.</li> </ul>

<p>The right of withdrawal of a digital gift card is valid for 14 days from delivery of the gift card. You have the right of withdrawal only if the gift card has not been used. When exercising the right of withdrawal for our gift cards, please contact Biltema customer service.</p>

<p>The customer is responsible for ensuring that information, such as mobile phone numbers, is filled in correctly when purchasing a gift card. If the digital gift card cannot be delivered due to incorrectly entered mobile number, the purchase will be credited.</p>

<p>It is not possible to insert more money on a gift card, in which case you will have to buy a new one. The gift card can be used for an unlimited number of purchases, as long as there is money on the card.</p>

<p>Yes you can buy all our goods with a gift card.</p>

<p>No, you can not. Money that is left on the card after the validity period has expired is unfortunately no longer possible to shop.</p>

<p>Yes, one or more gift cards can be used for partial payment together with other payment options.</p>

<p>No, the gift card is not linked to a specific person.</p>